IT Specialist
4flow SE • Atlanta • Remote • Graduates
Atlanta
What your new challenge will look like
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Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
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Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.
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Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.
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Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.
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Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.
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Collaborate with other IT team members to identify and implement process improvements and best practices.
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Provide training and support to end-users on IT systems, applications, and procedures as needed.
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Willingness to assist with global IT support in 3 different time zones.
Why you belong at 4flow
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Bachelor's degree in Information Technology, Computer Science, or related field/related experience in lieu of degree.
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5+ years experience as an IT Specialist.
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Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
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Familiarity with networking concepts, protocols, and troubleshooting techniques.
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Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.
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Customer-focused mindset with a dedication to delivering high-quality service and support.
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Proven ability to work well independently and as part of a team in a fast-paced environment.
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Willingness to travel up to 30%.
What we offer
Come join us! 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.
Ready for 4flow? Then please apply online.
Your application process at 4flow
Apply for one of our positions by uploading your application, including your CV and supporting documents, to our job portal. Immediately afterwards, you will receive a confirmation of receipt.
We will review your documents and provide you with feedback as soon as possible. An HR team member will then schedule a video or phone interview with you.
We want to find out more about you to better assess your expertise: In virtual interviews with 4flowers from the team you would be joining, we’ll provide you with comprehensive insights and the opportunity to ask all of your questions.
We will get in touch with you in the next few days to ideally propose you with our offer.
We look forward to welcoming you as a new 4flower. During your onboarding, you will get to know all about our business lines,units and services and the people behind them. Experienced team members will facilitate your quick integration in our team.
