Statement on equal opportunities: We welcome applications from a wide range of people – regardless of age, disability, origin or nationality, marital status, gender, partnership status, religion, sexual orientation, social background or other legally protected attribute. At 4flow we support and respect one another. The diversity in our backgrounds and perspectives allows us to grow together – and this unique team spirit makes us successful.
Software Support
4flow • Campinas • Remote • Graduates
Campinas
4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can be combined with transport processing and billing to form an integrated transport management system (the 4flow iTMS).
What your new challenge will look like
A 4flow Software Support person is the point of contact for any bugs, unusual system behavior or other related issues in our integrated.
Provide excellent software support via our ticketing system & phone.
Respond to customer inquiries and request.
Assist in identifying, troubleshooting, and resolving reported issues.
Handle 2nd level support from external and internal customers for our 4flow Software Products.
Deliver fast solutions or workaround within the agreed SLA with the customer.
Work closely together with our 3rd level for deeper product knowledge and participate with further improvement of our products.
Coordinate with other internal teams and departments for better customer service.
Why you belong at 4flow
Complete training related to software or university studies (university or fh; other study courses or training courses are also conceivable if there is a high level of connection to the software theme in particular)
Fluency in English (written and spoken)
Available to work from 10:00 am to 07:00 pm (BRT)
First practical experience (1 - 1.5 years) in software support and desirable most complex software operation
Good technical understanding
Enjoys customer contact, as well as high customer orientation and service
Patient nature, explained with pleasure
Friendly, open, and confident appearance (on the phone)
High willingness to learn and ability to quickly become familiar with new issues
Flexible and committed, also regarding support for working hours
Highly communicative and social competence (customer orientation)
Resilience and stress resistance in high workload situations or in situations with unpredictable events
High confidentiality
Desirable: Reference to logistics or logistics know-how
Analytical skills
Motivation for 4flow
Cultural adjustment
Your benefits
Exciting international projects as well as rapid career development and personal development planning
Outstanding opportunities for your individual development (e.g., individual training budget and internal training program)
Company with German roots that offers a clearly defined vision and job security
Permanent position, competitive base salary, an attractive bonus system
A great benefits package (e.g. medical benefits, insurances, meal vouchers, mobility vouchers)
Flexibility and the opportunity to work hybrid
Employee Assistance Program for mental health
Sports, team member events and team getaways
Growing together with respect
Your application process at 4flow
01
Apply for one of our positions by uploading your application, including your CV and supporting documents, to our job portal. Immediately afterwards, you will receive a confirmation of receipt.
02
We will review your documents and provide you with feedback as soon as possible. An HR team member will then schedule a video or phone interview with you.
03
We want to find out more about you to better assess your expertise: In virtual interviews with 4flowers from the team you would be joining, we’ll provide you with comprehensive insights and the opportunity to ask all of your questions.
04
We will get in touch with you in the next few days to ideally propose you with our offer.
05
We look forward to welcoming you as a new 4flower. During your onboarding, you will get to know all about our business lines,units and services and the people behind them. Experienced team members will facilitate your quick integration in our team.
FAQ
Your questions - our answers
What documents should I enclose with my application?
Your application should contain the following:
- CV (in tabular format)
- Certificates (transcripts, job reference letters)
Please merge all documents into one file.
Does the interview take place onsite or virtually?
The application process is designed as a virtual experience. All discussions are carried out by telephone or via video conference. On request or if required, in-person discussions can be organized at one of our locations.
How does the onboarding process work?
We want you to feel comfortable with us right from the start and quickly become part of the team. Your supervisor will plan youronboarding experience and work together with you to plan your first few weeks with us. You will get to know us as an organization and learnabout our individual units and services and your most important contacts. We will give you time to familiarize yourself with your tasksand projects. Experienced team members will provide you with support. At the same time, you can take part in internal trainings or pursue professional development possibilities individually.
How can I develop professionally and personally?
We are happy to share our experience and wealth of knowledge. Together we can tackle the most challenging of tasks. You can quickly take on responsibility with us. In addition to on-the-job training, you can continue to develop your expertise on specific topics, methods or skills and develop both professionally and personally.
Can I gain international experience?
We offer many opportunities to gain international experience, whether in your daily work with team members at our global locations or as part of a project or work assignment abroad. If you enjoy combining long-term work with living abroad, you can do so by opting for any one of our global locations.
Do you have more questions?
Our Talent Acquisition Team will be happy to answer them.
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