Customer Care Specialist (Full-Time / Part-Time)
4flow • Pilsen • Remote • Graduates
Pilsen
Our business line 4flow management utilizes innovative concepts in transportation and network management to continuously plan, optimize, and manage supply chain networks as a neutral 4PL.
4flow is continuing its successful growth around the globe. Grow with us and join the outstanding team at our office in Pilsen, Czech Republic.
What your new challenge will look like
As a customer care specialist at 4flow, you are the first point of contact for our customers who rely on you to support them with any matter they might have. Your daily tasks will include:
Providing professional customer care via e-mail and phone
Delivering thoughtful and smart solutions in high-pressured situations while still having important details in mind
Define and solve our customers queries in a timely manner
Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
Why you belong at 4flow
You enjoy communicating with people in Czech and English (French and German would be beneficial) and you’re trained in crisis management.
Besides talking, you are also a great listener and able to put yourself in the shoes of our customers to create a good solution for all parties involved.
You have no clue about transportation logistics and really wonder what 4flow is doing? Don’t worry, your future colleagues will teach you everything you need to know.
No matter what you have done so far – maybe you just finished school or university or worked in a completely different field before, you are welcome to apply! We don’t expect previous customer care experience or a degree in logistics.
Your benefits at 4flow
Modern office design
Shared desks, phone booths, recreation rooms, chill-out areas
Compensation & bonuses
Competitive compensation package, private mobility options, annual bonus, corporate benefits membership
Health and wellness programs
Company doctors, health insurance, employee assistance program, (mental) health events
Development and support
Individual training and coaching, LinkedIn learning, leadership program, support with PhDs, bachelor’s and master’s theses, language courses, individual training budget
Global presence
English as the corporate language, projects and teams across countries, international business travel
Team culture
Corporate social responsibility initiatives, team trips, summer parties, Christmas celebrations, weekly highlights like breakfast or lunch, team events, sports events
Your application process at 4flow
Apply for one of our positions by uploading your application, including your CV and supporting documents, to our job portal. Immediately afterwards, you will receive a confirmation of receipt.
We will review your documents and provide you with feedback as soon as possible. An HR team member will then schedule a video or phone interview with you.
We want to find out more about you to better assess your expertise: In virtual interviews with 4flowers from the team you would be joining, we’ll provide you with comprehensive insights and the opportunity to ask all of your questions.
We will get in touch with you in the next few days to ideally propose you with our offer.
We look forward to welcoming you as a new 4flower. During your onboarding, you will get to know all about our business lines,units and services and the people behind them. Experienced team members will facilitate your quick integration in our team.
