Statement on equal opportunities: We welcome applications from a wide range of people – regardless of age, disability, origin or nationality, marital status, gender, partnership status, religion, sexual orientation, social background or other legally protected attribute. At 4flow we support and respect one another. The diversity in our backgrounds and perspectives allows us to grow together – and this unique team spirit makes us successful.
Customer Care Specialist (Full-Time / Part-Time)
4flow • Pilsen • Remote • Graduates
Pilsen
Our business line 4flow management utilizes innovative concepts in transportation and network management to continuously plan, optimize, and manage supply chain networks as a neutral 4PL.
4flow is continuing its successful growth around the globe. Grow with us and join the outstanding team at our office in Pilsen, Czech Republic.
What your new challenge will look like
As a customer care specialist at 4flow, you are the first point of contact for our customers who rely on you to support them with any matter they might have. Your daily tasks will include:
Providing professional customer care via e-mail and phone
Delivering thoughtful and smart solutions in high-pressured situations while still having important details in mind
Define and solve our customers queries in a timely manner
Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
Why you belong at 4flow
You enjoy communicating with people in Czech and English (French and German would be beneficial) and you’re trained in crisis management.
Besides talking, you are also a great listener and able to put yourself in the shoes of our customers to create a good solution for all parties involved.
You have no clue about transportation logistics and really wonder what 4flow is doing? Don’t worry, your future colleagues will teach you everything you need to know.
No matter what you have done so far – maybe you just finished school or university or worked in a completely different field before, you are welcome to apply! We don’t expect previous customer care experience or a degree in logistics.
Your benefits
Exciting international projects as well as rapid career development and personal development planning
Outstanding opportunities for your individual development (e.g., individual training budget and internal training program)
Company with German roots that offers a clearly defined vision and job security
Permanent position, competitive base salary, an attractive bonus system
Great benefits package ( e.g. eCard with meal contribution and credits for leisure activities)
Flexibility and the opportunity to work remotely
Employee Assistance Program for mental health
Sports, team member events and team getaways
Growing together with respect
Your application process at 4flow
01
Apply for one of our positions by uploading your application, including your CV and supporting documents, to our job portal. Immediately afterwards, you will receive a confirmation of receipt.
02
We will review your documents and provide you with feedback as soon as possible. An HR team member will then schedule a video or phone interview with you.
03
We want to find out more about you to better assess your expertise: In virtual interviews with 4flowers from the team you would be joining, we’ll provide you with comprehensive insights and the opportunity to ask all of your questions.
04
We will get in touch with you in the next few days to ideally propose you with our offer.
05
We look forward to welcoming you as a new 4flower. During your onboarding, you will get to know all about our business lines,units and services and the people behind them. Experienced team members will facilitate your quick integration in our team.
FAQ
Your questions - our answers
What documents should I enclose with my application?
Your application should contain the following:
- CV (in tabular format)
- Certificates (transcripts, job reference letters)
Please merge all documents into one file.
Does the interview take place onsite or virtually?
The application process is designed as a virtual experience. All discussions are carried out by telephone or via video conference. On request or if required, in-person discussions can be organized at one of our locations.
How does the onboarding process work?
We want you to feel comfortable with us right from the start and quickly become part of the team. Your supervisor will plan youronboarding experience and work together with you to plan your first few weeks with us. You will get to know us as an organization and learnabout our individual units and services and your most important contacts. We will give you time to familiarize yourself with your tasksand projects. Experienced team members will provide you with support. At the same time, you can take part in internal trainings or pursue professional development possibilities individually.
How can I develop professionally and personally?
We are happy to share our experience and wealth of knowledge. Together we can tackle the most challenging of tasks. You can quickly take on responsibility with us. In addition to on-the-job training, you can continue to develop your expertise on specific topics, methods or skills and develop both professionally and personally.
Can I gain international experience?
We offer many opportunities to gain international experience, whether in your daily work with team members at our global locations or as part of a project or work assignment abroad. If you enjoy combining long-term work with living abroad, you can do so by opting for any one of our global locations.
Do you have more questions?
Our Talent Acquisition Team will be happy to answer them.
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